What is a support problem?
If you own equipment, you have to use it for it to deliver value. Sadly, using equipment tends to be bad for the equipment. Operations take their toll. Support keeps your equipment performing, safely, and at a cost that maximises the return on your investment. A support problem then is anything that might compromise the safety, performance or cost of operating your equipment.
What is a support solution?
Your support solution isn’t a single thing. In a nutshell, your support solution is the combination of how you use your equipment, the way that your equipment has been designed and the way that you keep your equipment doing what you ask of it.
It is a complex concept which is better imagined as a system of systems. An Employment System, an Operational System and a Support System.