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Four lessons for a good ILS implementation on a rail project
The rail industry has a particular focus on customer service due to the massive and complex system that applies to it. These complex systems give an advantage to the manufacturer to propose a service to support their system. At a time when most governments around the world prioritize a friendly ecological transport system and invest more in rail projects, The service business of the rail industry has a promising future, particularly in the EU where public rail monopolies will give way to open competition.
To excel in service delivery, it’s essential to first establish a robust support system that enables efficient management of your assets.