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Operational Research? Never heard of it…

← Previous post Next post → Back to Blog home Earlier this month, I spent some time in London where I attended a conference¬†organised by the Operational Research Society. It was, in short, an eye opening and refreshing experience; it was great to see how...

Supportability without Analytics?

← Previous post Next post → Back to Blog home Recently, we’ve been talking a lot about how Supportability Engineering has failed to deliver on its promises. Is the subject flawed, or are the techniques and capabilities required¬†to deliver real support...
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