Operational Research? Never heard of it…

← Previous post Next post → Back to Blog home Earlier this month, I spent some time in London where I attended a conference organised by the Operational Research Society. It was, in short, an eye opening and refreshing experience; it was great to see how...

Supportability without Analytics?

← Previous post Next post → Back to Blog home Recently, we’ve been talking a lot about how Supportability Engineering has failed to deliver on its promises. Is the subject flawed, or are the techniques and capabilities required to deliver real support...

What is ILS?

Download this article as a PDF What is ILS? “ILS is a construct made up by consultants, to spend the available budget, to generate employment and to confuse senior executives, it is the last refuge of the charlatan”. …Or so it has been described… and given some of the...