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📢 Welcome to the ASN! Aspire Support Network – a free online community for support engineers. Click here to register! 📢 | 🚀 Surgery is OPEN: Click here to book your ASK appointment now! 🚀 | 🎓 Upcoming training event: Support for Non-Support People on 12 MARCH 2025. Click here to book your place now! 🎓 | 📅 NOW LIVE: Our 2025 schedule training calendar has been published. Click here to download your copy! 📅

info@aspirecl.com

+44 (0) 1827 723 820 | info@aspirecl.com

📢 Welcome to the ASN! Aspire Support Network – a free online community for support engineers. Click here to register! 📢 | 🚀 Surgery is OPEN: Click here to book your ASK appointment now! 🚀 | 🎓 Upcoming training event: Support for Non-Support People on 12 MARCH 2025. Click here to book your place now! 🎓 | 📅 NOW LIVE: Our 2025 schedule training calendar has been published. Click here to download your copy! 📅
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Watchmakers: Making your support system tick

Watchmakers: Making your support system tick

by Lee Fitzsimons | Aug 16, 2024 | Articles, Uncategorized

Download this article as a PDF I’ve been sitting on this article for a little while, it was always missing something. Then, Peter Stuttard shared a quote (on LinkedIn) from a Navy Lookout article titled “End in sight for Royal Navy attack submarine woes?”. The...
Support Analysis – Understanding the numbers. Support metrics – Part 2

Support Analysis – Understanding the numbers. Support metrics – Part 2

by Peter Stuttard | Jul 10, 2024 | Analytics, Articles, Uncategorized

Download this article as a PDF “Read Euler: he is our master in everything”. (Pierre-Simon Laplace) Leonhard Euler (pronounced ‘Oiler’) was a Swiss mathematician (as well as being a physicist, astronomer, geographer, logician, and an engineer) who lived and worked in...
Support Analysis – Understanding the numbers. Support metrics – Part 1

Support Analysis – Understanding the numbers. Support metrics – Part 1

by Peter Stuttard | Jul 3, 2024 | Analytics, Articles, Supportability Engineering, Uncategorized

Download this article as a PDF “You can’t manage what you can’t measure” This quote from management guru Peter Drucker is not actually true. We manage a whole host of things that are difficult, if not impossible, to quantify – the effectiveness of a lot of...

Moving Away from the Omniscience of Project Managers – the Road of the Business Analyst and Their Toolkit, Less Travelled…

by Ad min | Feb 6, 2024 | Articles, Uncategorized

Download this article as a PDF Moving Away from the Omniscience of Project Managers – the Road of the Business Analyst and Their Toolkit, Less Travelled… But what do they actually do? #businessanalysis I’ve shared my toolkit, what’s yours? How do you work...
RCM – What the chuff* is that?

RCM – What the chuff* is that?

by Lee Fitzsimons | Mar 16, 2019 | Articles, Supportability Engineering, Uncategorized

Download this article as a PDF It doesn’t seem that long ago, really, when I had to research the topic in order to prepare for a job interview. Though I’d worked in an environment that had (unbeknownst to me) been created with a reliability-centered...
https://www.aspirecl.com/wp-content/uploads/2018/06/6ME_Support-Video.mp4

Why does it seem so difficult to get support right?

by Lee Fitzsimons | Jun 4, 2018 | Uncategorized

Warning: This video contains some poetry! That poem is based on a parable and in that parable a passing wise man comes to help the blind stitch together the fragments of the picture. ILS, as a discipline, is the wise man. It stitches together the quagmire of disparate...
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Tell us your story
ISO Accelerator ISO9001 ISO27001 Accredited CPD Course Armed Forces Covenant Cyber Essentials Prompt Payment Code
ISO Accelerator ISO9001 ISO27001 Accredited CPD Course Armed Forces Covenant Cyber Essentials Prompt Payment Code

Aspire Consulting Limited
No. 16 Ground Floor, Victoria Road, Tamworth, Staffordshire, B79 7HL
Registration No. 3199025 | VAT Registration No. 670449034

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